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Category: ‘Innovation’

ShipServ.com Goes Live: a B2B Before and After
Tuesday, April 15th, 2008

We’re proud to say that shipserv.com launched successfuly this morning. May all who sail in her find reasonably priced shipping supplies from a broad (and competitive) selection of maritime vendors….

ShipServ is the shipping industry’s #1 e-marketplace, and, as of today it’s also winner of the Red Herring 100 Award for European innovation.

It’s a very cool company.

Eight years ago the shipping industry was awash with e-marketplaces making bold promises of new beans for the ‘new economy.’ Today, only ShipServ flourishes (the others are toast). They got in touch with us towards the end of last year to see how we could help revamp their brand and their online presence.

Here’s what we did.

We took them from this:

shipserv old home page - b2b technology e-marketing

…to this:

shipserv old home page - b2b technology e-marketing

Along the way we’ve worked hand in glove with ShipServ’s VP of Marketing John Watton, and CEO Paul Østergaard to redefine their core positioning and messages, turbo-charge their corporate pitches and plan their next brave moves into the world of web 4.7.

So, we’re thrilled that the new site is now up and sailing.

Thanks to John and Paul for giving us the space and direction to do work that we’re really proud of.

Big thanks also to the extremely talented Ben at Jackfruit for his superior web development skills (Ben’s the guy who did the physical build); and thanks to Rob and the team at RMA for their work on another top drawer piece of design (they’re the guys who created the site templates).

…And watch this space - because there’s more to come.

Your 2008 marketing plan: the B2B Svenn Diagram dilemma
Saturday, December 8th, 2007

Aside from tinsel and cheap booze offers, it’s that planning time of year again. A special place where you need to create futurama fireworks out of Powerpoint.

Co-incidently, it’s also time for English F.A. to make a similar, but - we hope - longer lasting plan by way of selecting a new manager for the national football team.

If you’ve been on planet England for the past x2 weeks this won’t have passed you by. The race to succeed second-choice-Steve is reaching fever pitch.

Now, we at Velocity are keen students of soccer-ati. Each Monday morning we devote at least 15 mins to dissecting the latest Arsenal result (sorry Doug, but they’ll never keep it up). As such, we see an eerie parallel between life at Lancaster Gate and you.

You both have some big choices to make, and - judging by recent form - we’re only moderately optimistic.

Because - like the F.A. - you’ve enjoyed reasonable success on limited resources, but we know your ambitions are loftier.

So here’s your choices for 2008 - like Brian Barwick (F.A. Chief Exec) you have three:

Play safe: be a Sven Goran Ericsson (again)

Go maverick: be a Juergen Klinsmann

Just win: like Jose Morinho

Let me explain with (another) handy diagram:

Your 2008 technology marketing plan:  the B2B Svenn Diagram dilemma

To the left: you can do what you normally do. You know exactly what’s tried and tested (Gerrard, Lampard, Beckham), and you know they’ll buy you. A few ads in a trade magazine, an email campaign or five and a solid trade show will certainly not get you the sack. Used the way they were used last time, they’ll probably secure you a quarter final place in your market.

To the right: you tear up the rule book. You’ve been a student of ‘black hat’ tactics for some time (Ballack roams free, a left back that scores great goals and has zero defensive responsibilities, and a goalkeeper who scares everyone with his big mouth). You’re inexperienced in this domain but you have a hunch. You can’t prove it, but if you’re given the freedom, you may well exceed all expectations and secure a quarter final spot with that new Facebook application and a slew of desktop widgets.

In the middle: GENIUS (go with me here). You’ve been to the cutting edge. You hired x2 translation experts whilst you were there. You have a army of full of rough diamond, hand-picked talent (Joe Cole, Didier Drogba) to sprinkle carefully across your forward line. You’ve done your research and you know that SEO, blogs, and PPC campaigns can work wonders when mixed with a rock solid quartet of white papers, webinars, product demos and John Terry.

So, who you gonna be?

We don’t expect you to be a maverick - that way lies terrors unknown.

But you need to avoid being totally safe - that way lies many competitive threats.

Best bet: be a winner. Learn from this year. Mix what you know with what you know will make a real difference.

(Note: we love Jose. So do our wives.)

Widgety Goodness: Widgets and Social Media - WTF?!
Thursday, December 6th, 2007

Today’s ‘Widgety Goodness’ conference in Brighton brought together some in-the-know folks and some much-needed clarity to the hoopla that is social media and widgets.

Organised by the good folk at Snipperoo (the widget platform people), it cleared a lot of excess fluff from my head. Top of the agenda was a BIG question…. what are widgets and what are they good for?

Well, I have a good handle on this now, so if you need to know, then read on…

From a practical perspective, Alex Bard of youminis, gave the best explanation of widgets that I’ve heard to date.

According to Alex (and I’d agree strongly), widgets are used by people EITHER as:

‘Stickers’

or

‘Utilities’

A ‘sticker’ is the kind of thing that you slap on your Facebook or MySpace profile in order to look cool - like a widget for your fave band. It sits there for everyone to see and says ‘Hey look! I reeeeally dig this thing!’

A ‘utility’ is more useful. It’s something you use in order to get something of value. For example, a widget for iGoogle or Netvibes that gives you feeds on the news or sports stories that you care about. Or, another example that we’re all probably more familar with might be a plug-in for the Firefox browser that enables you to control your iTunes.

To make a broad, reductive statement, sticker widgets tend to be used a lot by teenagers and dumped quickly when the next big thing comes along… whilst utility widgets tend to be used by folks who have a specific need or interest. Utility widgets also tend to have a longer shelf life (because they’re more useful).

Further, sticker widgets tend to live on social networking platforms (ie, my Facebook profile page), whilst utility widgets tend to be embedded in the applications we use day-to-day (eg, my Mac operating system interface, Windows, my browser, etc - in other words in places where I live / work).

Interestingly, as social networking platforms begin to take a stronger hold of our lives, we see utility widgets popping up here too. As people spend more and more time ‘living’ in Facebook (that’ll be me then), they also see value in embedding helpful things in it - so that they don’t have to leave one app to get a piece of info from another.

I’m paraphrasing Alex on all this, but I think this definition is useful. (Thanks Alex, great speech!)

As I’m a consultant, I thought I’d turn it into a special on-the-fly Velocity ‘Stan-o- Gram’ (Stan, my business partner sees the world in these types of charts, and we know they really help everyone to ‘get it’ quicker ).

Here it is:

A topology of widgets and social media

So, what’s the point of all this stuff and why should we care as marketers?

Well, if you’re selling sugar water or Spice Girl lunchboxes, then you really ought to get in on the action with ‘Sticker’ widgets. This side of the chart is very viral. So, find a 14 year old influential sneezer-user, encourage them to attach your widget to his/her social network profile and just stand back. If your brand and your widget rocks, then their friends will probably be bowled over by how cool they are and go copy them. Bingo - a new meme is born. The impressive Ori Soen from Musestorm had some interesting case studies on how his tech platform has helped brands do this kind of thing.

If you’re not selling sugar water, and are in the more sober business of B2B, then think about how you can use all this widgety stuff to become a utility.

To my mind, this is a big big opportunity for smart companies to pick apart the value of their products and services and get them to people in new ways. For example, if you’re a firm that needs to relay time sensitive, high value info to business customers, then build a Facebook or iGoogle widget and go give it to your most important users…. they’ll then pass it on to their friends, and hey presto, you have a new outlet for your brand/services/information. On the other hand, don’t even try to build a sticker style widget because the chances are your customers don’t think you’re THAT cool. (Think about it, if you hand out free badges at trade shows do you think people wear them when they get home!?).

So…

‘Sticker’ widgets are fab in B2C where the budgets and the bets are big, the trends fast, and the payoffs large.

‘Utility’ widgets are great in B2B (and B2C) where the value of your content is high and your users are (probably) niche but extremely engaged and energized… because your stuff helps them do their jobs/live their life better and they’ll be grateful to get their hands on it and pass it on.

In other words, sticker widgets may work for you if you can establish a ‘cool’ factor. Utility widgets will only work for you if you can establish a real value in your content.

Either way, lazy marketers need not apply because it takes some figuring out. Whatever you do, IBM will never be cool, and I’ll never expect to get ‘utility’ style content from Coca-Cola.

Anyways, that’s my view (thanks to Alex). What do you think?

(Meantime, next up will be a post on what we as marketers need to do in order to make this stuff work effectively… inspired by another slam-dunk pitch from our friend Will McInnes of NixonMcInnes. Watch this space…)

What’s the freakin’ (Power)point!!??
Monday, November 26th, 2007

What’s the point of Powerpoint?

A crutch to help you through an uncomfortable challenge (public speaking)?

A useful visual aid to convey stories?

A pain in the butt, killed to death, hackneyed, eyesore, head-f**k for boring people to death?

…Most votes are probably in the last camp, which is why we at Velocity are fascinated by attempts to cure the ills of Powerpoint….like Pecha Kucha - an approach to ppts that, as described by Wired, combines business meeting and poetry to transform corporate cliché into surprisingly compelling beat-the-clock performance art.

Powerpoint as performance art?  What’s the point?

Well, something needs to be done.  Too many 30 minute stand up sessions are drivel, fuelled by bullets and dodgy clip art.  Doug’s already writtern about PK here.  It’s a worthy pursuit.  Think about it.  You’re presenting at a conference / meeting / social thang.  You have a few minutes to take people on your journey - get buy in, that sort of thing.

Now, how you gonna do it?  More bullets!?

No way!!

Perhaps ppt is a necessary evil.  After all, ranting in front of an audience isn’t everyone’s cup of tea.

The key to being good at it is, however, in doing it differently.  So, if nothing else, make sure they remember just a bit of you.  Say or do something different - focus on the message that REALLY matters and do a great job of delivering it….. and just forget all the other conventional crap.

The other thought is how you put it all together.  Here’s a great post from the folks at 37signals (one of our fave development firms, the guys behind Basecamp).  Check it out - their advice is to ‘talk first, write second.’  It’s simple, but powerful.  Rather than focusing on the tool (the app, the bullets, the clip art), why not first think about what needs to be said…. then say it and write it all down later?  Bet your slide content would look a little different if you took this path.

Anyways, the best advice we can offer on the subject is a good old cliche:  less is more.  20 seconds a slide and a spot of Pecha Kucha is a good discipline.

We’re actively doing this for our clients now.  So talk to us if you’d like some help with that troublesome Corporate or Sales presentation.

Mechanical Turks & Zubka
Thursday, July 19th, 2007

Could there be anything cooler on the web than Mechanical Turks?

People who need stuff done post tasks. Other people do them for micro-payments using Amazon.com accounts.

I’d love to hear from anyone who has used this to get something done.

A good use: build a database of prospect names. Give people a list of companies, ask them to track down the key job titles and their contact details…

Also: Zubka. Get paid to refer friends & acquaintances to posted jobs.

The power of Network Effects.

iinovate
Tuesday, May 1st, 2007

iinnovate is an intelligent video blog on entrepreneurship produced by some students at Stanford.

The latest post is an interview with Tim Westergren, Founder and Chief Strategy Officer of Pandora the online music recommendation service.

If you don’t know Pandora, you’re in for a treat. Tell it some things about yourself and in a few seconds, it’s playing music you’ll really like but may never have heard of.

Pandora, like many Internet radio stations is under threat thanks to the RIAA short-sightedly jacking up the royalty fees of Internet radio stations.

I don’t know about you, but I discover a lot of the music I buy through Internet radio services like Pandora. Seems crazy to cut off this source of promotion and revenue just as CD sales are plummeting. The spasms of an industry in panic.

Save Internet Radio

Basecamp shows how it should be done
Thursday, April 5th, 2007

We’re helping Validis develop a website to sell their hosted application — a powerful app that checks any set of accounts for errors.

In exploring the simplest, friendliest, most compelling ways to do this, we realized it’s hard to do much better than the website for Basecamp, the web-based project management app.

Check it out. Super simple. Great demos. Leads you into the product without burying you in its richness.

Don’t know about you but it makes me want to give it a go. Check it out

Second Life gets its own accounting software
Thursday, April 5th, 2007

True. Linden Labs has rolled out NetSuite, financial and accounting software to help users manage their Linden dollars and real-world money (an increasingly blurred boundary).

They’ve even got a virtual CEO of the virtual software company that looks after virtual cash for virtual punters. Guy named Zach Nelson.

Go figure.

Check out the economic statistics of Second Life

Thinking of holding a Velocity meeting in Second Life. If anyone out there’s done that, let us know.

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