Customer Service

A letter from Mr Al Fayed. It’s how you say it that counts….

I was doing some long overdue filing this morning and came across the following letter….a response to a misguided mass mailer that inadvertently…

13. 08. 2007


Marketing whole products

Just unpacked my new Apple MacBook Pro. A great example of a whole product: the hardware, operating system, bundled applications (about 30), utilities, web…

30. 06. 2007